MAP - Pricing Policy

The MAP - Minimum Advertised Price Policy for all products listed with Hazel Mountain Chocolate. Products will not be advertised / sold for a price lower than the current RRP set by HMC. Retailers are responsible for staying current with the MAP. 

Refund policy

Chocolate is a perishable product and ours is made to order, so we're unable to accept returns on chocolate. However, if there was an error with your order or you're not satisfied with your chocolate, contact us at wholesale@hazelmountainchocolate.com within 14 days of purchase.

We'll then be in touch to troubleshoot the issue.

Shipping policy

We use DHL - DPD which is a fully tracked service.

Orders are processed and dispatched within 7 working days. Most deliveries should arrive within 2 working days. We will always strive to complete your order as quick as possible.

Fulfilment 

In the event that part of your order is unavailable we will part ship. The balance will follow once in stock.